If you want a refund on a purchase through etika, you'll need to contact our partner directly and follow their normal refunds process.
After you return goods to one of our partners before the end of your loan and/or if they agree to a refund, your etika account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account.
After our partner has approved a refund, the following will happen;
Partial Refunds
We will update your payment schedule by reducing the instalments or processing a refund back to your card where required. The refund is applied to the last instalment first, then the before last instalment and so on.
For example: If the order value is $100 and you have only made a $25 payment - if a refund of $60 has been agreed on, we will cancel your 4th and 3rd instalments of $25, and reduce the 2nd instalment to $15. You will pay the 2nd instalment of $15 as per your payment schedule.
Full Refunds
We will automatically cancel your payment schedule, so you are no longer charged for the order. We will process a refund of your upfront payment and any other payments you may have made, back to your card.
For example: If the order value is $100 and you have paid 2 instalments of $25 we would cancel the 3rd and 4th instalment and process a $50 refund (i.e. $25 X 2 instalments).