With most pandemic restrictions over, Australian shoppers have hit the stores.
You will be prompted to create an account when you choose us as your payment method when making a purchase with any of our partners.
You can apply quickly and easily if you meet the following criteria:
We help you buy the things you love or need, with fast, affordable and easy to understand credit. We provide secure and fast online loans, free of hidden costs. No need to sweat the small print. No account fees, set-up fees or late fees. We will charge your account with any dishonour fees we incur from your bank due to a rejected payment, if this occurs.
Sign up in minutes and spread the cost, giving you more control over your budget. You can sign up through one of our partners. Before making a purchase with etika, it’s important that you consider your financial commitments and make sure that you can afford this purchase.
We can assure you that we maintain the highest standards of data protection and employ industry-standard and bank-level SSL encryption, as well as a world-class firewall service to protect your data and perform fraud checks to protect your identity.
We take information security seriously and have processes in place to ensure that your private information is secure. We will never sell your information to a third party or ask for your bank account details via email or over the phone. If you receive such a request please contact us immediately.
This differs for each of our partners. Please check with them what options are available to you.
Before making a purchase with etika, it's important that you consider your financial commitments and make sure that you can afford this purchase.
We commit to being an ethical credit provider which means we take a few things into consideration when assessing your application, including, in some cases, performing a credit check. We will let you know if this case. The credit check we perform will be recorded on your credit file as a credit enquiry in accordance with our terms and conditions.
Like with any form of credit, failing to meet your repayment obligations may result in a credit default being registered against you which may impact your future eligibility for credit.
You will receive a payment schedule and the payments will come out automatically. We will let you know the payment is due one day beforehand, via email and SMS.
If you have a payment due with us we can take it from an alternate card stored on your account. You will need to log into your account and add and set your alternative card to 'Make this card primary'. If your lost or stolen card is the only one on our system but you do have another card, you can add this extra card to the system and we can take your payment from that one. Remember, we only accept Mastercard or Visa card issued by an Australian financial institution.
We do not charge any additional amounts for payment of loans from a credit card.
We encourage you to check with your card issuer (bank), as they may see these payments as cash advances, which may incur a fee and interest charges from the date of payment.
We would also like to make you aware that any payments made from a credit card which are not paid off during any interest free period, may also be subject to interest from your financial institution.
If you require further clarification of the impacts of paying with a credit card, please contact your financial institution directly.
Have you already created an account and password? If not, just go to our website, select 'Sign-up' and follow the prompts.
If you’ve already made a purchase, then you will already have an account and you might just have forgotten your password or used the wrong log-in email.
If you can’t remember which email address you used, try searching your inboxes for any emails from us.
The emails will come from firstname.lastname@example.org.
If it’s your password that’s the problem, just click on 'Forgot password?' to create a new one.
If none of the above works, just call us on 1300-FAIRER(324737) and we can solve it for you, no problem.
Your account is most likely on hold if you are behind in payments. This means that any new purchases are blocked.
Just make a payment by logging into your account and clicking on 'Make payment' and you should be able to make a purchase again.
There are other possible reasons too and if a late payment is not the reason – just call us on 1300-FAIRER (324737) or email us if it’s outside of business hours.
Make sure that, if you have multiple email addresses, that you are using the email address you provided when you made your first etika purchase. If you can’t remember which email address you used, try searching your inboxes for any emails from us.
Another option is that it could have ended up in your junk or spam mail. If all else fails – just call us on 1300-FAIRER (324737) or email us if it’s outside of business hours.
You can always add a new card to your account by clicking on 'Add new card' in the 'Cards' section on the home page.
One of your cards will always be listed as your 'Primary' card. This is the card any due payments will be taken from. You can add a new card to your account at any time.
If you have any questions, just call us on 1300-FAIRER (324737) or email us if it’s outside of business hours.
If you do not let us know beforehand, that you won’t be able to make a payment, or if your payment method is not up-to-date – your card may have expired for example - we will try and debit your nominated card on your repayment date. If this payment fails, we may get charged a dishonour fee by your bank or card company.
We simply pass on the exact costs your bank or card provider charge us for the failed payment. There is no administration or late fee from us.
To prevent this from happening, ensure your payment method remains up to date. And if you are experiencing problems paying off your loan, please call us on 1300-FAIRER (324737) or email us and let us know as soon as possible, before the payment is due.
If you have a concern with a specific purchase, you should always contact the business that you bought from, first. This is often the fastest and easiest way to resolve any issues. If you attempted to contact the business in question and were unable to resolve it directly with them or for any complaints regarding our services, please email us to lodge a dispute.
If you want a refund on a purchase through etika, you'll need to contact our partner directly and follow their normal refunds process.
After you return goods to one of our partners before the end of your loan and/or if they agree to a refund, your etika account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account.
After our partner has approved a refund, the following will happen;
We will update your payment schedule by reducing the instalments or processing a refund back to your card where required. The refund is applied to the last instalment first, then the before last instalment and so on.
For example: If the order value is $100 and you have only made a $25 payment - if a refund of $60 has been agreed on, we will cancel your 4th and 3rd instalments of $25, and reduce the 2nd instalment to $15. You will pay the 2nd instalment of $15 as per your payment schedule.
We will automatically cancel your payment schedule, so you are no longer charged for the order. We will process a refund of your upfront payment and any other payments you may have made, back to your card.
For example: If the order value is $100 and you have paid 2 instalments of $25 we would cancel the 3rd and 4th instalment and process a $50 refund (i.e. $25 X 2 instalments).
We recommend you contact the business you purchased from, directly.
They need to process the refund from their end, after you have returned the goods and they have decided that you are within your rights for a refund according to their return policy. We must wait for this to happen before we can settle your account. But we can’t control the speed at which our partner does this, unfortunately.
We will of course refund any payments you made while you were waiting for your refund to be processed, once our partner approves it.
If you need help resolving a returns dispute with a partner because you’re unable to resolve the dispute directly with them, please get in touch with us and let us know what’s happening.
It will be after your first month of activity tracking with AIAA is complete. We will also send you an email when you sign up, specifying when exactly your first payment needs to be made.
If you have any concerns with your AIAA activity points or the co-contribution to your loan that was made by AIAA, you should always contact AIAA first on 1800 848 254.
It will be after your first month of activity tracking with AIA Vitality is complete. We will also send you an email when you sign up, specifying when exactly your first payment needs to be made.
Our office hours are Monday to Friday from 8am to 6pm (AEST).