Financial hardship means you're having trouble keeping up with your repayments due to changes in your circumstances, for example:
Whatever the reason, if you're finding it hard to keep up with your payments, we’re here to listen and work with you on a plan that gives you some breathing room.
We have a customer support team who understands these situations. The best first step is to get in touch by phone or email. Once we hear from you, we’ll work with you on a plan to help you get back on track. This might include:
If we need time or more information to agree on the best way to support you, we will place your account on hold to minimise any late fee or payment impacts.
There is a simple 3 stage process.
1. Contact us to apply for financial hardship
Phone: Call our customer support line - 1-300-324-737
Email: Contact our customer support team - support.au@etika.com
Please provide a short explanation of your situation, and what help you need.
2. We'll review & get in touch
Our support team will review your situation before contacting you to discuss the available options or to request additional information required. In most cases we will reply within 5-10 business days
3. We'll assess your application
If your application is approved, etika will provide you with an assistance period during which we may:
